About the surgery
Lansdowne Surgery is tucked away in a quiet corner of Devizes, just a short walk from the town centre if you head north out of town. Our clinical rooms are all on the lower floor making it easily accessible for those with impaired mobility.
We look after for nearly 7,000 patients in a friendly, caring environment with a fantastic team who have a wealth of experience.
We have 3 GP partners and a salaried GP who offer a named GP service to provide continuity of care and we are also lucky enough to have an Advanced Nurse Practitioner, 2 Physician Associate’s and a Pharmacist in our clinical team.
There is disabled parking at the surgery along with a small number of patient parking spaces. We have facilities for baby changing, a loop system for the hearing impaired and full wheelchair access.
To make an appointment:
Appointments: 01380 722278
Out-of-hours: 111
Email: lansdownesurgery@nhs.net
Address:
Lansdowne Surgery,
Waiblingen Way,
Devizes SN10 2BU
Phone lines are open 08:00-12:30 / 13:30-18:30
Emergencies: 01380 722135 (Between 12.30 pm – 1.30 pm)
Opening hours
Monday 8:00 to 18:30
Tuesday 8:00 to 18:30
Wednesday 8:00 to 18:30
Thursday 8:00 to 18:30
Friday 8:00 to 18:30
Weekend: Closed all day
For more information, see below.
GP Research
Research is essential in working out which treatments work best for patients and Lansdowne Surgery actively supports clinical research studies within Primary Care.
Clinical Research is a major driver of innovation and central to NHS practice for maintaining and developing high standards of patient care. Participating in Clinical research allows patients to get access to new interventions, treatments and medicines. Ultimately, investment in research means better and more cost-effective care for patients.
For information about how the NHS uses data for planning and research click https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research#top
To 'opt out' click https://your-data-matters.service.nhs.uk/
Alternatively, call*
*0300 303 5678 (Mon-Fri 9:00-17:00 excluding bank holidays).
Lansdowne Surgery is part of a network of GP practices participating in research activities under the banner of National Institute for Health and Care Research Clinical Research Network (CRN). This provides the infrastructure to allow high quality research to be set up and delivered efficiently and effectively.
The National Institute for Health Research works with researchers and primary care practitioners such as GPs, practice nurses, pharmacists and dentists to promote the successful delivery of research studies in the NHS. We support a wide range of research including studies which look at:
- Promoting a healthier lifestyle
- Disease diagnosis and prevention
- Management of long-term illnesses such as diabetes or hypertension
- Prevention of future ill-health
- Treating common conditions.
Evidence suggests that patients who receive care in research-active institutions have better health outcomes than those who are treated in a non-research environment.
By joining the research community, we are actively helping to improve the standard of healthcare for our patients.
Research provides an opportunity for you, the patient, to better understand your health conditions as well as give something back to the NHS and wider community.
Sometimes it can provide patients with access to new treatments, as well as bringing a new dimension to practice and added skills to those involved.
Taking part in research is voluntary: you can freely accept or decline, and this will not affect the care that you receive in any way. Even if you agree to take part, you can still withdraw at any time, without having to provide justification. Withdrawing from a study will NOT affect the care we provide for you.
All research projects carried out at Lansdowne Surgery have been thoroughly checked and approved by the relevant health authorities & ethical committees ensuring it is appropriate and safe to perform. You will always receive clear information about what taking part in a research study would involve and will have the opportunity to ask questions and obtain further details about a study. All projects are fully compliant with all UK laws (incl. GDPR).
- You may receive a text message, email or a letter in the post offering you the opportunity to take part in a study (the letter will include some information about the project).
- Your doctor or nurse may also discuss research opportunities during your usual appointment.
- You may also be approached by a member of the study team in the waiting area; be assured that this person and their activity will have been approved by the practice.
What you will be asked to do as part of the research will vary from study to study. The Patient Information Sheet for each project will detail what is expected of you. The study team is also there to answer all questions you may have. Some studies can include a payment or voucher for the patient.
Things you may want to know
- Participation in research is entirely voluntary and you have the right to say ‘No’. Nobody will put pressure on you to take part in research if you do not wish to. You do not have to give us a reason if you decide not to take part.
- Your care and your relationship with your doctor or nurse will not be affected in any way if you decide not to take part in a research study.
- You will always receive clear information about what taking part in a research study would involve. The practice will usually provide you with a patient information sheet; then, if you agree to take part, the study team will explain the study to you in more detail and you will have the opportunity to ask questions about it.
- Nobody from outside this practice will be given your contact details or have access to your medical records without your prior consent. If you do agree to take part in a study, you will be asked to sign a consent form – this will clearly state which parts of your notes (if any) may be looked at for the purposes of the research.
- You will not be asked to take part in a large number of studies. Most researchers are very specific about the criteria that people need to meet in order to enter their study. Usually this means that only a relatively small number of patients at the practice will be suitable for any one study.
If you do agree to take part in a study, you will be asked to sign a consent form. This will clearly state which parts of your medical notes (if any) may be looked at for the purposes of the research study. Nobody from outside your practice organisation will be given your contact details or have access to your medical records without your prior consent.
The national data opt-out was introduced on 25 May 2018, enabling patients to opt out from the use of their data for research or planning purposes, in line with the recommendations of the National Data Guardian.
Patients can view or change their national data opt-out choice at any time by using the online service at www.nhs.uk/your-nhs-data-matters or by clicking on “Your Health” in the NHS App, and selecting “Choose if data from your health records is shared for research and planning”.
Ultimately, our research helps people to access and take part in studies which could potentially make a real difference to their health conditions and quality of life. Here are a few quotes from patients who have taken part in research:
“I felt being part of the research helped my case, maybe got treatments that I would not have had otherwise”
“I do feel as though I’m contributing to the improved care for future generations”
“With the close monitoring / treatments from everyone, I now feel a lot healthier”
“The process has made me much more aware of my condition and that advice and care was immediately available”
A key requirement for anyone involved in the conduct of Clinical Research is Good Clinical Practice for Research (GCP) training. This is the international guideline and standard to which all NHS research is conducted.
Dr Mark Thomas is trained in GCP and is the research lead for Devizes PCN.


St James Surgery contribute to the Oxford Royal College of General practitioners Clinical Informatics Digital Hub (ORCHID). This means that the practice shares pseudonymised data which is used by ORCHID for the following purposes:
- Surveillance of disease, primarily infectious disease.
- Quality improvement
- Research
- Education.
For information about how the NHS uses data for planning and research click https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research#top
To 'opt out' click https://your-data-matters.service.nhs.uk/
Alternatively, call*
*0300 303 5678 (Mon-Fri 9:00-17:00 excluding bank holidays).


Active Studies

We are currently involved in a research programme called the IQVIA Medical Research Extraction Scheme (MRES), a commercial enterprise for which we provide non-identified information from patients’ electronic medical records. The data collected does NOT include any direct patient identifiers such as names, addresses, NHS numbers, or full dates of birth, nor any direct identifiers of practices participating in this data collection scheme. The data is used by researchers outside our practices for scientifically approved research into such topics as: Epidemiology & Pharmacoepidemiology, Drug Safety & Risk Management, Public Health Research, Drug Utilisation Studies, Outcomes Research and Health Economics Research / Resource Utilisation. Additionally, the data may be used for treatment analysis to provide insights into patient, disease, and prescribing profiles. If you would like to opt out of this scheme, please let your practice know, and no data from your records will be utilised for research. This will not affect your care in any way. For a list of published IQVIA research please go to: http://www.rwebibliography.com/


For information about how the NHS uses data for planning and research click https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research#top
To 'opt out' click https://your-data-matters.service.nhs.uk/
Alternatively, call*
*0300 303 5678 (Mon-Fri 9:00-17:00 excluding bank holidays).
Registration
Newly registered patients are asked to fill in a health questionnaire, and supply details of regular repeat prescriptions if applicable. It does take some time for your old records to arrive at the surgery and it helps us provide better care for you during this time if we have some background information.
You will be registered with an individual doctor as the practice runs personal lists. If your doctor is away you will be offered an appointment with the duty doctor or a locum. If you wish to see a particular partner for a certain medical condition, please ask the receptionists who will try where possible to accommodate your requirements
Our staff team
GP Partners
Dr Charles Cowen (m)
BMSci, BM, BS, DCh, DFP. DRCOG.
Surgery hours : Mon, Tues, Weds, Friday
Dr Nicholas Swale (m)
BM MRCGP DFFP CUBS
Surgery Hours: Mon, Weds, Friday
Dr Tara Weaver (f)
MB ChB DFFP, DRCOG, MRCGP
Surgery Hours: Tuesday, Thursday, Friday
Dr Robert Springthorpe (m)
BSc AKC MBBS MRCP MRCGP
Advanced Nurse Practitioner
Ms Alison Hale (f)
Physicians Associate
Cerys Parry
Surgery hours Mon, Thurs PM, Friday
Nursing Team
Mrs Clare Garland (f)
Mrs Abigail Brown (f)
Mrs Jo-Ann Johnson (f)
Mrs Chloe Robinson (f)
Mrs Sarah Townsend f)
Mrs Denise Fortune (f)
Mrs Barbara Clegg (f)
Phlebotomist
Operations Manager
Toby Botwright
Our Operations Manager will be able to help you with any non-medical and administrative matters. We realise that sometimes things may not go as well as we would like.
If you think this is happening please contact via the main surgery number; 01380 722939.
Medical Business Administrator
Nicole Kyte
Administration
Linda Thomas (f)
Medical Secretary
Nicky Barrett (f)
Reception Manager
Diana Cowen (f)
Administration Supervisor
Reception Team
| Sarah Parfitt (f) | Sharon Winter (f) |
| Carol Goodall (f) | Zoe Bagby (f) |
| Trudi Baker (f) | Ellen Lee (f) |
| Tina Broadway (f) |
We have a close liaison with the midwives at Chippenham Hospital and carry out shared antenatal and post-natal care with them. They can be contacted on Chippenham 01249 456467.
Liz
There is a Health Visitor based at Devizes Community Hospital who advises on all age groups, but especially the under 5's. She can be contacted on 01380 732565.
Victoria Higginson is the Care Coordinators working for the Devizes Group of Practices. They work with your own GP Surgery, assisting patients in need who are over 65. Their aim is to promote independence, supporting patients (and their carers) in their own homes to fulfil their daily needs.
The Care Coordinator will contribute to care plans for patients and will be a point of contact for patients, carers and their families. Where necessary, they will signpost and liaise with other agencies including the voluntary sector on your behalf.
There may be occasions when the Care Coordinators request to visit you in your own home. Professional identification is worn by the Care Coordinators at all time, and patients do, of course, have the right to refuse any requests for a home visit.
FCP service:
First Contact Practitioners offer specialist assessment, diagnosis, and appropriate treatment pathways for a range of musculoskeletal health conditions. FCPs are highly trained physiotherapists based in primary care, we have extensive experience in managing musculoskeletal conditions, including: joint pain, soft tissue injuries, arthritis, spinal related pain, nerve pain and post orthopaedic procedures.
We are able to assess, diagnose, organise appropriate investigations, organise pain relief and refer onto secondary care and other specialist services. This enables patients to have faster access to specialist input, reduce need for GP appointments and more appropriate individualised care.
To access this service please contact reception at your GP surgery, they will assess your suitability for the FCP service and book you an appropriate appointment. Our team is based across the PCN, and appointments are available on the same day of booking.
FCP team:
Guy Kingston MCSP, Audrey Mayling MCSP, Helen Shanklin MCSP.
Earnings Disclosure
The average pay for GPs working in Lansdowne Surgery in the last financial year was £103,746 before tax and National Insurance. This is for 1 full time GP and 3 part time GPs who worked in the practice for six months or more.
“NHS England require that the net earnings of doctors engaged in the practice is publicised by 31 March 2023 at the latest. However, it should be noted that the prescribed method of calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used for any judgement about GP earnings, nor to make any comparisons with other practices.”

