About the surgery
We moved to our current premises in 1997. The Practice area covers Devizes and outlying villages up to a 7 mile radius from the town.
All consulting and treatment rooms are on the ground floor. Reception has wheelchair access and a Loop System for the hearing impaired. There is a disabled toilet, baby changing facilities and also a wheelchair available for those patients who might need it.
To make an appointment:
Telephone: 01380 711879
Email: sjs.ooh@nhs.net
Facebook: @stjamessurgery
Out of hours: NHS 111
Address
St James Surgery
Gains Lane
Devizes
Wiltshire SN10 1QU
Opening hours
Monday 8:00 -18.30
Tuesday 8:00 -18:30
Wednesday 8:00 -18:30
Thursday 8:00 -18:30
Friday 8:00 -18:30
GP Research
Research is essential in working out which treatments work best for patients and St James actively supports clinical research studies within Primary Care.
Clinical Research is a major driver of innovation and central to NHS practice for maintaining and developing high standards of patient care. Participating in Clinical research allows patients to get access to new interventions, treatments and medicines. Ultimately, investment in research means better and more cost-effective care for patients.
For information about how the NHS uses data for planning and research click https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research#top
To 'opt out' click https://your-data-matters.service.nhs.uk/
Alternatively, call*
*0300 303 5678 (Mon-Fri 9:00-17:00 excluding bank holidays).
St James Surgery is part of a network of GP practices participating in research activities under the banner of National Institute for Health and Care Research Clinical Research Network (CRN). This provides the infrastructure to allow high quality research to be set up and delivered efficiently and effectively.
The National Institute for Health Research works with researchers and primary care practitioners such as GPs, practice nurses, pharmacists and dentists to promote the successful delivery of research studies in the NHS. We support a wide range of research including studies which look at:
- Promoting a healthier lifestyle
- Disease diagnosis and prevention
- Management of long-term illnesses such as diabetes or hypertension
- Prevention of future ill-health
- Treating common conditions.
Evidence suggests that patients who receive care in research-active institutions have better health outcomes than those who are treated in a non-research environment.
By joining the research community, we are actively helping to improve the standard of healthcare for our patients.
Research provides an opportunity for you, the patient, to better understand your health conditions as well as give something back to the NHS and wider community.
Sometimes it can provide patients with access to new treatments, as well as bringing a new dimension to practice and added skills to those involved.
Taking part in research is voluntary: you can freely accept or decline, and this will not affect the care that you receive in any way. Even if you agree to take part, you can still withdraw at any time, without having to provide justification. Withdrawing from a study will NOT affect the care we provide for you.
All research projects carried out at St James Surgery have been thoroughly checked and approved by the relevant health authorities & ethical committees ensuring it is appropriate and safe to perform. You will always receive clear information about what taking part in a research study would involve and will have the opportunity to ask questions and obtain further details about a study. All projects are fully compliant with all UK laws (incl. GDPR).
- You may receive a text message, email or a letter in the post offering you the opportunity to take part in a study (the letter will include some information about the project).
- Your doctor or nurse may also discuss research opportunities during your usual appointment.
- You may also be approached by a member of the study team in the waiting area; be assured that this person and their activity will have been approved by the practice.
What you will be asked to do as part of the research will vary from study to study. The Patient Information Sheet for each project will detail what is expected of you. The study team is also there to answer all questions you may have. Some studies can include a payment or voucher for the patient.
Things you may want to know
- Participation in research is entirely voluntary and you have the right to say ‘No’. Nobody will put pressure on you to take part in research if you do not wish to. You do not have to give us a reason if you decide not to take part.
- Your care and your relationship with your doctor or nurse will not be affected in any way if you decide not to take part in a research study.
- You will always receive clear information about what taking part in a research study would involve. The practice will usually provide you with a patient information sheet; then, if you agree to take part, the study team will explain the study to you in more detail and you will have the opportunity to ask questions about it.
- Nobody from outside this practice will be given your contact details or have access to your medical records without your prior consent. If you do agree to take part in a study, you will be asked to sign a consent form – this will clearly state which parts of your notes (if any) may be looked at for the purposes of the research.
- You will not be asked to take part in a large number of studies. Most researchers are very specific about the criteria that people need to meet in order to enter their study. Usually this means that only a relatively small number of patients at the practice will be suitable for any one study.
If you do agree to take part in a study, you will be asked to sign a consent form. This will clearly state which parts of your medical notes (if any) may be looked at for the purposes of the research study. Nobody from outside your practice organisation will be given your contact details or have access to your medical records without your prior consent.
The national data opt-out was introduced on 25 May 2018, enabling patients to opt out from the use of their data for research or planning purposes, in line with the recommendations of the National Data Guardian.
Patients can view or change their national data opt-out choice at any time by using the online service at www.nhs.uk/your-nhs-data-matters or by clicking on “Your Health” in the NHS App, and selecting “Choose if data from your health records is shared for research and planning”.
Ultimately, our research helps people to access and take part in studies which could potentially make a real difference to their health conditions and quality of life. Here are a few quotes from patients who have taken part in research:
“I felt being part of the research helped my case, maybe got treatments that I would not have had otherwise”
“I do feel as though I’m contributing to the improved care for future generations”
“With the close monitoring / treatments from everyone, I now feel a lot healthier”
“The process has made me much more aware of my condition and that advice and care was immediately available”
A key requirement for anyone involved in the conduct of Clinical Research is Good Clinical Practice for Research (GCP) training. This is the international guideline and standard to which all NHS research is conducted.
Dr Mark Thomas is trained in GCP and is the research lead for Devizes PCN.


St James Surgery contributes to the Oxford Royal College of General practitioners Clinical Informatics Digital Hub (ORCHID). This means that the practice shares pseudonymised data which is used by ORCHID for the following purposes:
- Surveillance of disease, primarily infectious disease.
- Quality improvement
- Research
- Education.
For information about how the NHS uses data for planning and research click https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research#top
To 'opt out' click https://your-data-matters.service.nhs.uk/
Alternatively, call*
*0300 303 5678 (Mon-Fri 9:00-17:00 excluding bank holidays).


Active Studies

We are currently involved in a research programme called the IQVIA Medical Research Extraction Scheme (MRES), a commercial enterprise for which we provide non-identified information from patients’ electronic medical records. The data collected does NOT include any direct patient identifiers such as names, addresses, NHS numbers, or full dates of birth, nor any direct identifiers of practices participating in this data collection scheme. The data is used by researchers outside our practices for scientifically approved research into such topics as: Epidemiology & Pharmacoepidemiology, Drug Safety & Risk Management, Public Health Research, Drug Utilisation Studies, Outcomes Research and Health Economics Research / Resource Utilisation. Additionally, the data may be used for treatment analysis to provide insights into patient, disease, and prescribing profiles. If you would like to opt out of this scheme, please let your practice know, and no data from your records will be utilised for research. This will not affect your care in any way. For a list of published IQVIA research please go to: http://www.rwebibliography.com/


For information about how the NHS uses data for planning and research click https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research#top
To 'opt out' click https://your-data-matters.service.nhs.uk/
Alternatively, call*
*0300 303 5678 (Mon-Fri 9:00-17:00 excluding bank holidays).
Registration
If you wish to register with St James Surgery, you will be asked to complete a registration form. These are available at the surgery or you can download the forms to complete at home (please see the link below, in pdf format).
When you pre-register could you please also read the section on Medical Questionnaires below.
Please bring the form(s) with you when you visit the surgery for the first time as you will be asked to sign the form to confirm that the details are correct.
You must also bring with you some form of photographic identification an ID card, passport, driving licence etc. For under 16s a birth certificate or red book.
Please note: Every member who is over 16, must attend the surgery when registering for identification purpose.
Registration form
We would appreciate an up-to-date mobile phone number as we now use a system called MJOG which will send you a 'reminder' text message the day before you have an appointment booked.
Existing patients – if you move house you may be asked to bring ID into the surgery for proof of your new address.
Medical questionnaire
We ask all our new patients to fill in a Medical Questionnaire, as it can take a considerable amount of time for us to receive your medical records from your previous surgery. This is available at Reception or you can download it below. You will be asked to complete the questionnaire when you bring in your Registration Form.
Catchment area
Our staff team
Dr Zoe Oliver
Partner MRCGP (2017) MB ChB BSc - 2008 Birmingham
Dr James Pearson
Partner BmedSci (Hons) BM BS (Hons) - 2009 Nottingham
Dr Amy-Louise Douglas
Partner MB ChB MRCGP – 2007 Cardiff
Dr Joanna Mather
Associate GP MRCGP DRCOG - 2009 Nottingham
Dr Dougal McLellan
Associate GP MB ChB - 2000 Glasgow
Dr Osawaru Osawe
Associate GP MB BS MRCGP - 2023 Swindon
Ioan Beddoe
Advanced Nurse Practitioner
Katherine Beddoe
Advanced Nurse Practitioner
Sister Lisa Dickson
Nurse Manager
Sister Jean Orford
Practice Nurse
Sister Stephanie O’Hagan
Practice Nurse
Sister Helen Semark
Practice Nurse
Katherine Jaggard-Alexis
Nurse Associate
Healthcare assistants
The health care assistants are responsible for the anticoagulant clinic as well as new patient checks, ECGs, smoking cessation, dressings and phlebotomy.
Naomi Brolan
Ingrid Jenkins
Administration
Appointments and general queries are dealt with by the office staff. They adhere to a strict confidentiality protocol, so please give them as much information as you can to enable them to help you quickly and efficiently.
Tracy Harris
Practice Manager
Caroline Cornwell
Finance and Administration
Deborah Scammell
Reception Supervisor
Kerry Lewis
Admin Assistant
Matt Dean
Admin Assistant
Natalie Flowers
Admin Assistant
Rachel Topham
Admin Assistant
Sally Petherick
Admin Assistant
Natalie Lappin
Admin Assistant
Helen Abear
Admin Assistant
Michelle Field
Medical Secretary
The Clinical Commissioning Group employs community nurses who provide skilled nursing care to those patients who are housebound. This includes chronic illness, wound management, palliative and terminal care. They work alongside the surgery team and hospital-based nurses, in order to plan and deliver the care needed.
Health visitors are registered nurses with additional training in preventative care, health promotion and child health for those under the age of five. Health visitors can offer advice, information and support about a range of issues. Health visitors visit at home to talk in private and also run child health clinics and parents and baby groups. Health visitors can be contacted on 01380 732565.
The Health vistors have been based at Devizes Community Hospital since 2011 and hold a clinic at the Devizes Children's Centre (SN10 5AA) on Wednesdays between 9.30 and 11.00 am and on Thursdays between 1.00 and 2.30 pm. Telephone: 0333 3218891
Physiotherapy sessions are no longer held in the surgery. Appointments can be made at Devizes Community Hospital.
Counselling is provided by the IAPT Service.
Louise Sinden
Physician Associate
Victoria Higginson is our Care Coordinators working for the Devizes Group of Practices. Vicky works with your own GP Surgery, assisting patients in need who are over 65. The aim is to promote independence, supporting patients (and their carers) in their own homes to fulfil their daily needs.
The Care Coordinator will contribute to care plans for patients and will be a point of contact for patients, carers and their families. Where necessary, they will signpost and liaise with other agencies including the voluntary sector on your behalf.
There may be occasions when the Care Coordinators request to visit you in your own home. Professional identification is worn by the Care Coordinators at all time, and patients do, of course, have the right to refuse any requests for a home visit.
Mrs Amanda Fruen
She is available on Monday, Tuesday and Thursday. Please refer to the Clinical Pharmacist Leaflet link, below, to see what she does.
FCP service:
First Contact Practitioners offer specialist assessment, diagnosis, and appropriate treatment pathways for a range of musculoskeletal health conditions. FCPs are highly trained physiotherapists based in primary care, we have extensive experience in managing musculoskeletal conditions, including: joint pain, soft tissue injuries, arthritis, spinal related pain, nerve pain and post orthopaedic procedures.
We are able to assess, diagnose, organise appropriate investigations, organise pain relief and refer onto secondary care and other specialist services. This enables patients to have faster access to specialist input, reduce need for GP appointments and more appropriate individualised care.
To access this service please contact reception at your GP surgery, they will assess your suitability for the FCP service and book you an appropriate appointment. Our team is based across the PCN, and appointments are available on the same day of booking.
FCP team:
Guy Kingston MCSP, Audrey Mayling MCSP, Helen Shanklin MCSP.

