Southbroom Surgery

About the surgery

The Southbroom Surgery, just a stone’s throw from Devizes’ famous Crammer, has more than 11,500 patients.

There are six male and four female GPs.

There is 2 hour free parking at Morrisons. Staff parking only to the rear of the surgery due to health and safety reasons.

The Southbroom Surgery

Phone: 01380 719959

Out of hours: 111

Email: southbroomsurgery@nhs.net

 

Our phone lines are open:        08:00-12:30 and 14:00-17:00

 

Prescription queries:                 10:00-12:30 and 14:00-16:00

 

Emergency advice only:            12:30-14:00 and 17:00-18:30

Out of hours service

Christmas and New Years opening hours

Please see our full Christmas and New Years opening hours.

Out of hours service
Between 6.30pm and 8am Monday to Friday, and all day at weekends and on Bank Holidays, your call will be redirected to the NHS 111 service.

Please remember that this service is intended to provide URGENT medical attention for ill patients.  If it is abused by calling for non emergencies which could wait until the next surgery, other patients could be put at risk.

Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.

Extended opening hours

The extended hours appointments we offer are non-urgent only routine pre-booked appointments.

Monday   6.30pm – 8.00pm
Tuesday & Friday   7.30am – 8.00am
Wednesday & Thursday   7.20am – 8.00am

Improved access – evening and weekend appointments

You can now access additional Primary Care Services in the evenings and at weekends.

Improved Access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings and at weekends.

These appointments are available 6.30pm-8pm, Monday-Friday, with some on Saturdays, Sundays and bank holidays.

Registration

Newly registered patients are asked to fill in a health questionnaire, and supply details of regular repeat prescriptions if applicable. It does take some time for your old records to arrive at the surgery and it helps us provide better care for you during this time if we have some background information.

You will be registered with an individual doctor as the practice runs personal lists. If your doctor is away you will be offered an appointment with the duty doctor or a locum. If you wish to see a particular partner for a certain medical condition, please ask the receptionists who will try where possible to accommodate your requirements

  • Registration Pack for Adults
  • Registration Form - Child
  • Registration Form - Newborn

Our staff team

Dr John Heaton-Renshaw
MA MB BS DRCOG MRCGP FPCert (1981)

Dr Joanna Pullen
BSc MB BS MRCGP FPCert (1987)

Dr Rosie Lindon
MBChB DA DRCOG MRCGP DFFP (1991)

Dr Ian Williams
MBChB MRCGP DFFP LL.M (Medical Law) DOccMed (1993)

Dr Stevie Gold
MBBS MRCGP BSc Hons PG DIP SEM

Dr Mark Thomas
MBBch MRCGP (2004)

Dr Ben Ballentyne
MBChB MRCGP (2007)

Dr Srirathan Sanjeev
MBCHB MRCGP

Dr Natalie Freeman
MA (Cantab) MB BChir, MRCP, MRCGP, LoC SDI, LoC-IUT, DFSRH

Dr Andre Kan
MBBS, MRCP, MRCGP, PGDip in Clin. Derm

All the nurses are surgery-based and have some common areas of overlap, for example immunisations, dressings and patient assessments, but each branch has certain specialities:-

Practice Nurses provide general health screening, travel injections and advice, tetanus injections, cervical smear test, dressing/wound care and general advice and counselling. They manage illnesses such as Asthma and Diabetes, Coronary Heart Disease and Stroke.

Members of the Practice Nurse team have special interests in Triage, Asthma, Diabetes, control of long-term medication and family planning and the well woman.

We have a Triage Nurse who is a Nurse Prescriber. She will assess and treat minor illness and liaise with the doctor over care if the need arises.

Health Care Assistants provide phlebotomy services, general health screening, warfarin blood testing, ECGs, stopping smoking as well as suture and clip removal and some simple dressings. They will also undertake some injections such as flu, pneumonia and B12.

Nursing Team

Jeanette Plummer, Tricia Mansell, Leazan Mason, Milly Ballentyne, Bradley Shaw, Suzie Mannings and Victoria Griffiths.

Healthcare Assistants

Jade Phillips, Hannah Hodgman.

Phlebotomist

Ann Daw

Make appointments, raise general queries, obtain test results, and other information including waiting list details from our Receptionists and Admin Team, who are there to ensure your visit to the surgery is as pleasant as possible.

They keep strict confidence so please give them as much information as possible, enabling them to deal with your individual needs quickly, efficiently and sympathetically.

Prescribing Team

Belinda Coombes, Melloney Mcdonnell and Julie Frewin.

Reception Team/Administration Team

Dawn Turner, Millie Ellis, Naomi House, Jackie Lambert and Paige French, Lucy Raklander, Jess Shepherd, Sue Dyer, Gema Owen, Elaine Barker, Amanda Hopgood, Jenny Leverett.

Tom Laver is our Practice Manager

If you have any ideas or suggestions for improving the service we offer, he will be pleased to hear from you. We will always listen to what you say and take the opportunity to put things right.

FCP service:

First Contact Practitioners offer specialist assessment, diagnosis, and appropriate treatment pathways for a range of musculoskeletal health conditions. FCPs are highly trained physiotherapists based in primary care, we have extensive experience in managing musculoskeletal conditions, including: joint pain, soft tissue injuries, arthritis, spinal related pain, nerve pain and post orthopaedic procedures.

We are able to assess, diagnose, organise appropriate investigations, organise pain relief and refer onto secondary care and other specialist services. This enables patients to have faster access to specialist input, reduce need for GP appointments and more appropriate individualised care.

To access this service please contact reception at your GP surgery, they will assess your suitability for the FCP service and book you an appropriate appointment. Our team is based across the PCN, and appointments are available on the same day of booking.

FCP team:

Alice Chadwick MCSP, Guy Kingston MCSP, Audrey Mayling MCSP, Helen Shanklin MCSP.

Victoria Higginson and Stephanie Hawkins are the Care Coordinators working for the Devizes Group of Practices. They work with your own GP Surgery, assisting patients in need who are over 65. Their aim is to promote independence, supporting patients (and their carers) in their own homes to fulfil their daily needs.

The Care Coordinator will contribute to care plans for patients and will be a point of contact for patients, carers and their families. Where necessary, they will signpost and liaise with other agencies including the voluntary sector on your behalf.

There may be occasions when the Care Coordinators request to visit you in your own home. Professional identification is worn by the Care Coordinators at all time, and patients do, of course, have the right to refuse any requests for a home visit.

You can request support from Vicki or Stephanie at any time by contacting your Surgery in the usual way.
Kate Bartlett is the Living Well Project Worker for Age UK Wiltshire. Kate will be working with individuals to identify community support and with the backing of a network of Age UK volunteers, signpost towards appropriate sources of social support, activities and services.

Kate Briscoe – Emergency Care Practitioner

Amy Bowring – Physicians Associate

Chloe Andrews – Physicians Associate

Friends and family test

The friends and family test is a way of gathering anonymous feedback from you about your recent experience of the practice.

You will have the opportunity to feedback every time you are in the practice, after an appointment or attending for administrative things such as repeat prescription or blood test results.

As a patient registered with the practice you can give feedback after each and every contact if you want to. As a carer or relative you can also give feedback.

Leave us a message

Our locations

    Make an enquiry online using this form and one of our team will be in touch. This form should not be used for urgent enquiries and it may take at least 3 working days for your enquiry to be seen. By using this form you agree with the storage and handling of your data by our team.