Southbroom Surgery

About the surgery

The Southbroom Surgery, just a stone’s throw from Devizes’ famous Crammer, has more than 11,500 patients.

There are six male and four female GPs.

There is 2 hour free parking at Morrisons. Staff parking only to the rear of the surgery due to health and safety reasons.

The Southbroom Surgery

Phone: 01380 719959

Out of hours: 111


Opening hours

All lines (apart from prescribing) are open from 2pm - 5pm

All lines open from 8am – 12:30pm

All lines close between 12:30pm – 2pm

Between 12:30pm – 2pm (patients can press 4 for urgent medical advice only)

All lines (apart from prescribing) open from 2pm – 5pm

The Prescribing line is open from 2pm - 4:00pm

All lines close 5pm

Between 5pm-6:30pm (patients can press 4 for urgent medical advice only)

Out of hours service

Christmas and New Years opening hours

Please see our full Christmas and New Years opening hours.

Out of hours service
Between 6.30pm and 8am Monday to Friday, and all day at weekends and on Bank Holidays, your call will be redirected to the NHS 111 service.

Please remember that this service is intended to provide URGENT medical attention for ill patients.  If it is abused by calling for non emergencies which could wait until the next surgery, other patients could be put at risk.

Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.

Extended opening hours

The extended hours appointments we offer are non-urgent only routine pre-booked appointments.

Monday   6.30pm – 8.00pm
Tuesday & Friday   7.30am – 8.00am
Wednesday & Thursday   7.20am – 8.00am

Improved access – evening and weekend appointments

You can now access additional Primary Care Services in the evenings and at weekends.

Improved Access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings and at weekends.

These appointments are available 6.30pm-8pm, Monday-Friday, with some on Saturdays, Sundays and bank holidays.


Newly registered patients are asked to fill in a health questionnaire, and supply details of regular repeat prescriptions if applicable. It does take some time for your old records to arrive at the surgery and it helps us provide better care for you during this time if we have some background information.

You will be registered with an individual doctor as the practice runs personal lists. If your doctor is away you will be offered an appointment with the duty doctor or a locum. If you wish to see a particular partner for a certain medical condition, please ask the receptionists who will try where possible to accommodate your requirements

  • Registration Pack for Adults
  • Registration Form - Child
  • Registration Form - Newborn

Our staff team

Dr John Heaton-Renshaw

Dr Joanna Pullen
BSc MB BS MRCGP FPCert (1987)

Dr Rosie Lindon

Dr Ian Williams
MBChB MRCGP DFFP LL.M (Medical Law) DOccMed (1993)

Dr Mark Thomas
MBBch MRCGP (2004)

Dr Ben Ballentyne
MBChB MRCGP (2007)

Dr Robert Mundy

Dr Srirathan Sanjeev

Dr Natalie Freeman

All the nurses are surgery-based and have some common areas of overlap, for example immunisations, dressings and patient assessments, but each branch has certain specialities:-

Practice Nurses provide general health screening, travel injections and advice, tetanus injections, cervical smear test, dressing/wound care and general advice and counselling. They manage illnesses such as Asthma and Diabetes, Coronary Heart Disease and Stroke.

Members of the Practice Nurse team have special interests in Triage, Asthma, Diabetes, control of long-term medication and family planning and the well woman.

We have a Triage Nurse who is a Nurse Prescriber. She will assess and treat minor illness and liaise with the doctor over care if the need arises.

Health Care Assistants provide phlebotomy services, general health screening, warfarin blood testing, ECGs, stopping smoking as well as suture and clip removal and some simple dressings. They will also undertake some injections such as flu, pneumonia and B12.

Make appointments, raise general queries, obtain test results, and other information including waiting list details from our Receptionists and Admin Team, who are there to ensure your visit to the surgery is as pleasant as possible.

They keep strict confidence so please give them as much information as possible, enabling them to deal with your individual needs quickly, efficiently and sympathetically.

Dr Ian Williams is our Managing Partner.

If you have any ideas or suggestions for improving the service we offer, he will be pleased to hear from you. We will always listen to what you say and take the opportunity to put things right.

Friends and family test

The friends and family test is a way of gathering anonymous feedback from you about your recent experience of the practice.

You will have the opportunity to feedback every time you are in the practice, after an appointment or attending for administrative things such as repeat prescription or blood test results.

As a patient registered with the practice you can give feedback after each and every contact if you want to. As a carer or relative you can also give feedback.

Leave us a message

Our locations

    Make an enquiry online using this form and one of our team will be in touch. This form should not be used for urgent enquiries and it may take at least 2 working days for your enquiry to be seen. By using this form you agree with the storage and handling of your data by our team.