About Us

Devizes PCN

What is a Primary Care Network?

Primary Care Networks (PCNs) are a key part of the NHS Long Term Plan.  They provide the structure and funding for services to be developed locally, in response to the needs of the patients they serve.

Four of the surgeries in Devizes and Market Lavington have joined together to form the Devizes Primary Care Network.  They are; the Lansdowne Surgery, Southbroom Surgery, St James Surgery and Market Lavington Surgery.  Our GPs originally came together to form a collaboration about four years ago.  They agreed between them, that by working together, they could become more innovative about the services they offer to patients than they  could by working individually.  By being part of the PCN they have been enabled to devise and develop services that are tailored to the needs of our patient community.  Our aim is that this will help to give you, our patients, better access to the right care and support, at the right time. As a result of this please be aware you may see a clinician from another surgery.

Examples of the new services that we have been able to develop so far are our; Leg Club, Older Persons Team, Paramedic visiting service, Practice Pharmacists, First Contact Physiotherapists, Community Connectors (social prescribers) and an Advanced Nurse Practitioner to support our Covid Safe service for patients.  To further support our GPs we have recently appointed Physicians Associates. 

Our ‘Social Prescribers’ have been appointed to help support patients to take greater control of their own health and stay well.  They do this by helping people to address social isolation by supporting them to access nonmedical services, like social clubs, community support groups and exercise activities.  .

Our surgery teams are working closely with each other, enjoying the ability to share expertise and resources, to develop new services.  Our vision is to continue to improve the quality of care that we provide in alignment with the need of our patient population.

Our staff

Victoria Higginson and Stephanie Hawkins are the Care Coordinators working for the Devizes Group of Practices. They work with your own GP Surgery, assisting patients in need who are over 65. Their aim is to promote independence, supporting patients (and their carers) in their own homes to fulfil their daily needs.

The Care Coordinator will contribute to care plans for patients and will be a point of contact for patients, carers and their families. Where necessary, they will signpost and liaise with other agencies including the voluntary sector on your behalf.

There may be occasions when the Care Coordinators request to visit you in your own home. Professional identification is worn by the Care Coordinators at all time, and patients do, of course, have the right to refuse any requests for a home visit.

You can request support from Vicki or Stephanie at any time by contacting your Surgery in the usual way.

Kate Bartlett is the Living Well Project Worker for Age UK Wiltshire. Kate will be working with individuals to identify community support and with the backing of a network of Age UK volunteers, signpost towards appropriate sources of social support, activities and services.

Friends and family test

The friends and family test is a way of gathering anonymous feedback from you about your recent experience of the practice.

You will have the opportunity to feedback every time you are in the practice, after an appointment or attending for administrative things such as repeat prescription or blood test results.

As a patient registered with the practice you can give feedback after each and every contact if you want to. As a carer or relative you can also give feedback.

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